Frequently Asked Questions
ACCOUNT & REGISTRATION
Q. I tried to register, but I'm getting a message that says my email address has already been registered?
Q. What is the difference between a standard account and a distributor account?
A standard account will allow you to create and save your designs. A distributor account will allow you to create, save, order and receive pricing. You must be a Radians authorized distributor to receive pricing, and your account must be verified.
Q. I'm not a Radians Distributor, but I'd like to order my design.
You can still place an order from the order page if you have a standard account. A Radians Sales Representative will contact you to discuss pricing and any additional information. Make sure your contact information is correct, so we can get your order placed as quickly as possible.
Q. What happens after I place my order?
Your order will be reviewed by a design specialist who will contact you with final pricing and to make sure we understand all your custom design requirements. Your order will not be created until we contact you, so please make sure to include correct contact information.
Q. This is a great tool, but I just want to talk to someone!
Q. Is the price at the end my final price?
We provide pricing based on options selected using the design tool, however, you may request additional options not listed, or need additional imprinting services based on your logo. Your price may be adjusted to reflect the additional needs once reviewed by a design specialist. Final pricing will be discussed with you prior to order creation.
Q. Can I pull up an old design and place another order using that design?
Yes! Just go to "My Account" > "My Designs", select the design you want to order and place a new order.
Q. How do I know if my vest is ANSI compliant?
To be ANSI compliant, there are certain standards that must be met. Take a look at our ANSI Standards information to learn more about these standards. Please note on your order that you need your design to be ANSI compliant. A design specialist will review your order and discuss your ANSI needs with you prior to creating your order.
Q. I'm not sure what material or tape to choose.
Take a look at our material and tape description page for more detailed information.
Q. I need additional options on my vest that I don't see available.
No problem! There is a note section on the order page. Be sure and leave additional details and contact information there and a design specialist will contact you to discuss your additional options. We want you to have the exact vest or t-shirt you need.
Q. I placed pockets on my design, but I'm not sure they are in the right place.
Don't worry! All orders are reviewed by a design specialist prior to creating your order. You will be contacted before your order is made to ensure your design is just the way you want it.
Q. You have lots of pocket options, but I need a different pocket type.
We have provided the most popular options on the site; however, we can custom create just about anything you need. Design your vest with the options available, then use the notes section on the Order page to ask about additional options not listed. A design specialist will contact you to discuss.
Q. I uploaded and added my company logo, but it doesn't look quite right.
We will not create any online order until we verify everything with you. Your satisfaction is very important to us!
Q. I'm having trouble using the design tool.